Job Description
Join GlobalConnect Solutions as a part-time Customer Service Specialist and launch your career in Atlanta's thriving tech hub! We're seeking motivated individuals to deliver exceptional support experiences while building foundational business skills. Enjoy flexible scheduling, comprehensive training, and a collaborative environment designed for growth. Perfect for students and career changers looking to gain valuable experience in a Fortune 500 setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance targets for response time and customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (students currently enrolled welcome)
- Basic proficiency with Microsoft Office Suite and web-based applications
- Strong communication skills and ability to remain calm under pressure
- Customer-focused mindset with patience and problem-solving aptitude
- Availability to work 20-25 hours weekly including weekend shifts
- Legal authorization to work in the United States
- Previous customer service experience preferred but not required