Job Description
Launch your career with Philadelphia Innovations Group as a Part-Time Entry-Level Customer Service Specialist. Join our dynamic team dedicated to delivering exceptional client experiences while gaining valuable industry skills in a collaborative environment. Perfect for students and career changers seeking flexible hours with growth opportunities.
We offer comprehensive training, competitive compensation, and a supportive workplace culture focused on professional development. This hybrid role combines in-office collaboration with remote flexibility, ideal for work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain accurate customer records and documentation
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product knowledge training
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic proficiency with Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Philadelphia office
- Availability for 20-25 hours/week including weekend shifts
- Previous experience preferred but not required