Job Description
Join Nashville's fastest-growing startup as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with excellent communication skills to join our dynamic team. This part-time role offers flexible scheduling and the opportunity to build foundational experience in a supportive environment. Perfect for students or career changers looking to break into the customer service field while making a real impact.
As a key member of our client experience team, you'll be the first point of contact for our valued customers. We provide comprehensive training and a collaborative culture that values your growth. Enjoy competitive pay, free parking, and the chance to develop transferable skills in a thriving Nashville business hub.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols while maintaining high satisfaction standards
- Document interactions accurately in our CRM system for seamless team collaboration
- Collaborate with support teams to address complex issues requiring escalation
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing training to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong verbal and written communication abilities
- Proficient with basic computer applications and willingness to learn new systems
- Exceptional problem-solving and active listening skills
- Ability to work independently while thriving in a team environment
- Flexibility to work weekends and holidays as needed (15-20 hours/week)
- Previous customer service experience preferred but not required