Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Representative! This part-time position offers flexible hours while launching your career in a supportive, growth-oriented environment. Perfect for students and recent graduates seeking hands-on experience in client relations and problem-solving. Located in the vibrant heart of Long Beach, CA, we provide comprehensive training and a collaborative workplace culture. Enjoy competitive pay, performance bonuses, and opportunities for advancement. Apply today and start your journey with a company that values your potential!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately using CRM systems
- Collaborate with team members to resolve complex customer issues
- Document all interactions in customer databases for tracking and analytics
- Contribute to continuous improvement of customer service workflows
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; enrollment in college a plus
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills in English
- Proficient with Microsoft Office Suite and basic tech troubleshooting
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with exceptional problem-solving abilities
- Valid work authorization in the United States