Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Representative! This part-time position is perfect for students and career starters seeking flexible hours in a supportive environment. We're looking for enthusiastic individuals who thrive in fast-paced settings and are passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive training, and opportunities for career advancement within our growing company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Update customer records in CRM systems with accurate information
- Collaborate with technical teams to resolve complex customer concerns
- Maintain detailed documentation of customer interactions and resolutions
- Contribute to team performance goals through consistent service excellence
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and typing proficiency (25+ WPM)
- Strong communication skills and active listening abilities
- Ability to work flexible hours including evenings and weekends
- Customer service experience preferred but not required
- Problem-solving mindset with attention to detail
- Reliable transportation to our Columbus office