Job Description
Join CityHub Solutions as an Entry-Level Customer Service Associate and kickstart your career in a dynamic, supportive environment. We're seeking motivated individuals for our evening shift to deliver exceptional service to our diverse client base. This role offers flexible scheduling, comprehensive training, and opportunities for growth within our rapidly expanding team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies accurately
- Update customer records in CRM systems while maintaining data integrity
- Collaborate with team members to address escalated customer issues
- Adhere to company policies and regulatory compliance standards
- Document interactions and maintain detailed case notes
- Identify opportunities to improve customer satisfaction workflows
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication skills in English
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation for evening shifts (3:00 PM - 11:00 PM)
- No prior experience required – training provided