Job Description
Join our dynamic team as an Entry-Level Customer Service Associate at Nexus Solutions! We're seeking motivated individuals to deliver exceptional experiences to our clients in Louisville. This flexible part-time role offers growth opportunities while supporting our mission to exceed customer expectations. Enjoy competitive pay, comprehensive training, and a collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions using CRM systems
- Collaborate with team members to resolve complex issues
- Identify upsell opportunities for existing clients
- Maintain accurate customer records
- Adhere to company policies and procedures
Qualifications
- High school diploma or equivalent
- 0-2 years customer service experience
- Strong verbal communication skills
- Basic proficiency in Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends