Job Description
Join our dynamic team at Sunshine Solutions Inc. as an Entry-Level Customer Service Associate! This part-time role offers flexible hours (20-25 hrs/week) perfect for students or career changers. You'll be the first point of contact for our valued clients, delivering exceptional support while building foundational skills in communication and problem-solving. Enjoy a supportive environment with paid training and growth opportunities within our expanding Florida operations.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with support teams to escalate complex cases
- Contribute to process improvement initiatives
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Customer-focused mindset with patience
- Ability to work independently and in teams
- Flexible availability including weekends
- No prior experience required (training provided)