Job Description
Join our dynamic team at BrightPath Solutions LLC as an Entry-Level Customer Service Associate! This evening part-time role is perfect for students, career changers, or anyone seeking flexible hours while launching their professional journey. We provide comprehensive training and a supportive environment where your growth is prioritized. Enjoy competitive pay, consistent schedules, and opportunities for advancement within our rapidly expanding organization.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Resolve inquiries efficiently using our CRM system and knowledge base
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to address complex issues
- Contribute to process improvement initiatives through customer feedback analysis
- Adhere strictly to data security protocols and confidentiality standards
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic computer proficiency with MS Office Suite and internet navigation
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Columbus office
- Availability for 20-25 hours weekly including weekends
- No prior experience required – we provide comprehensive paid training