Job Description
Join our award-winning team at Sunrise Solutions Group and transform your career in El Paso's thriving business landscape! We're seeking passionate Customer Service Specialists to deliver exceptional experiences across our diverse client portfolio. Enjoy competitive pay, flexible scheduling options, and opportunities for career growth. Whether you're looking for supplemental income or a full-time career path, we offer the perfect work-life balance in the Sun City.
Our comprehensive training program ensures you'll develop valuable skills in communication, conflict resolution, and digital tools – all while making a real impact in our community. Join us and become part of El Paso's most customer-centric team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and technical issues using CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed customer records and documentation
- Identify upsell opportunities through needs-based conversations
- Participate in weekly performance reviews and training sessions
- Support seasonal peak demand periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficiency in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Fluent in English/Spanish bilingual communication skills required
- Exceptional problem-solving and conflict resolution abilities
- Available to work evenings, weekends, and holidays as needed
- Positive attitude with strong attention to detail
- Valid Texas driver's license (for occasional client visits)