Job Description
Join Bright Horizons Family Solutions as a Customer Service Specialist in downtown Chicago! We're seeking dynamic professionals to deliver exceptional client experiences through phone, email, and in-person interactions. Enjoy flexible scheduling options with both full-time (40 hrs/wk) and part-time (20-30 hrs/wk) positions available. Our comprehensive benefits package includes health insurance, tuition reimbursement, and career advancement opportunities. Work in a modern, inclusive environment where your growth is prioritized.
Responsibilities
- Handle 50+ daily customer inquiries with empathy and efficiency
- Resolve scheduling conflicts and service concerns using CRM systems
- Coordinate with childcare centers and corporate clients nationwide
- Document interactions in Salesforce with 99% accuracy
- Contribute to monthly process improvement initiatives
- Train new associates on service protocols twice annually
- Support marketing events during peak seasons
Qualifications
- 2+ years customer service experience in healthcare/education
- Proficiency in Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Associate degree in Business or related field
- Bilingual English/Spanish certification preferred
- Background check and child safety training required