Job Description
Join Kansas City's fastest-growing tech firm as a Customer Experience Specialist! We're seeking passionate individuals to elevate our client interactions while building meaningful relationships. Enjoy flexible scheduling options including full-time and part-time positions with competitive benefits, professional development opportunities, and a dynamic team environment. Perfect for career changers and experienced professionals alike.
Responsibilities
- Deliver exceptional customer support across digital and in-person channels
- Resolve complex inquiries with empathy and efficiency
- Collaborate with product teams to improve service workflows
- Analyze customer feedback to identify improvement opportunities
- Maintain detailed records in CRM systems
- Train new team members on service protocols
- Contribute to quarterly service excellence initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work independently and in team settings
- Flexibility to work evenings/weekends as needed
- Basic data analysis capabilities