Job Description
Join our dynamic team at Louisville Business Solutions! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences for our clients. Whether you're looking for flexible part-time hours or a full-time career opportunity, we have options to match your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Louisville. Be part of a company that values growth, teamwork, and community impact.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution quality
- Stay updated on product knowledge and company policies
- Identify opportunities to upsell or cross-sell relevant services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and interpersonal skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset
- Availability for flexible shifts including evenings and weekends