Job Description
Join Houston Dynamics Inc., a leading provider of innovative energy solutions, as we expand our customer support team in the heart of Houston. We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth within our award-winning organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and resolutions
- Contribute to process improvement initiatives to enhance efficiency
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities
- Valid Texas driver's license (for occasional field visits)