Job Description
Join Fort Worth Solutions Group as a Customer Service Specialist and become an essential part of our dynamic team! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Whether you're looking for full-time career growth or flexible part-time hours, we offer competitive compensation and a supportive work environment. Part-time opportunities available with flexible scheduling options. Enjoy comprehensive training, career advancement paths, and a team-oriented culture in the heart of Fort Worth. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to enhance service delivery
- Meet performance metrics for response time and resolution rates
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Positive attitude with customer-first mindset
- Basic knowledge of retail or service industries
- Valid Texas driver's license (if field visits required)