Job Description
Join Central Valley Connect and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional customer experiences across both part-time and full-time roles. Whether you're a student, parent, or career changer, our flexible schedules accommodate your lifestyle while offering competitive pay and growth opportunities. Enjoy a supportive team environment, comprehensive training, and the satisfaction of helping local businesses thrive. Part-time (20-30 hrs/week) and full-time (40 hrs/week) positions available.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Identify upsell opportunities for local business partners
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends as needed
- Reliable transportation to Fresno office