Job Description
Join Atlanta Connect Solutions and become the voice of excellence for our growing client base. We're seeking passionate individuals to deliver exceptional customer experiences in a hybrid work environment. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement while supporting Fortune 500 companies. Our collaborative culture values innovation and work-life balance.
Why You'll Love Working With Us:
• Competitive hourly rates + performance bonuses
• Flexible scheduling (10-30 hours/week)
• Free professional development courses
• Health benefits for part-time employees
• Hybrid work model (3 days remote/2 days in-office)
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed customer satisfaction and resolution time metrics
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Flexible availability including evenings/weekends
- Reliable transportation for downtown Atlanta location