Job Description
Join our dynamic team at Peak Performance Solutions, where we're revolutionizing customer experience in Colorado Springs! We're seeking passionate individuals for both full-time and part-time roles to deliver exceptional service to our growing client base. Enjoy flexible scheduling, competitive benefits (for full-time), and a collaborative environment focused on professional growth. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of Colorado Springs' most innovative service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
- Meet/exceed performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work independently and in team settings
- Flexible availability including evenings/weekends (part-time)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening