Job Description
Join our dynamic team at Southwest Solutions Group and make a difference in Albuquerque's thriving business community! We're seeking passionate individuals to deliver exceptional customer experiences through both full-time and flexible part-time opportunities. Enjoy competitive pay, comprehensive benefits (for full-time roles), and a supportive work environment that values professional growth. Part-time applicants are strongly encouraged to apply!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with efficiency and empathy
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to enhance service quality
- Identify upsell opportunities to drive business growth
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Spanish bilingualism highly valued
- Flexibility to work weekends/evenings as needed