Job Description
Join Urban Tech Solutions in Portland and become the heart of our customer experience revolution! We're seeking dynamic individuals to deliver exceptional support while enjoying Portland's vibrant work-life balance. This flexible role offers growth opportunities into full-time positions for top performers. Why join us? Competitive compensation, hybrid work options, and a culture that values innovation and community. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using CRM tools
- Collaborate with cross-functional teams to improve service protocols
- Document interactions and maintain accurate customer records
- Identify opportunities for process improvements and upselling
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience or relevant internship
- Proficiency with Microsoft Office and Zendesk/CRM systems
- Exceptional verbal/written communication skills
- Ability to work independently and in team environments
- Flexibility to work evenings/weekends (20-30 hours/week)
- Portland residency preferred for in-person collaboration