Job Description
Join our award-winning healthcare team in Indianapolis! We're seeking compassionate individuals to deliver exceptional patient experiences through our hybrid customer service roles. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a meaningful impact in your community.
Our ideal candidates thrive in dynamic environments where empathy meets efficiency. With both part-time and full-time opportunities available, you'll find the perfect work-life balance while growing professionally with a leading healthcare provider.
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with 95% accuracy
- Verify insurance eligibility and coordinate benefits across multiple payers
- Maintain detailed patient records in Epic EHR system with zero errors
- Collaborate with clinical teams to resolve patient concerns within 24 hours
- Support new patient onboarding through digital registration processes
- Participate in quarterly quality improvement initiatives
- Train on HIPAA compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in healthcare setting
- Proficiency with Microsoft Office and EHR systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid Indiana driver's license for occasional site visits
- Flexibility to work evenings/weekends as needed