Job Description
Join our dynamic team at FlexWork Solutions Inc. and unlock your career potential with part-time and full-time opportunities in Charlotte, NC! We urgently seek motivated Customer Service Specialists to deliver exceptional support experiences. Enjoy the flexibility of hybrid work arrangements with competitive compensation, comprehensive training, and growth opportunities. Be part of a forward-thinking company that values your work-life balance and professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM tools and knowledge base resources
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain updated customer records
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends based on business needs
- Basic knowledge of Microsoft Office Suite