Job Description
Join Our Team as a Customer Service Specialist in Milwaukee!
We're seeking dynamic individuals for both full-time and part-time customer service roles at Milwaukee Innovations Inc. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment.
Why Work With Us?
- Competitive compensation: $18.50/hour (part-time) or $45,000/year (full-time)
- Comprehensive training and career development
- Health benefits for full-time roles
- Modern downtown Milwaukee location
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders and transactions accurately
- Maintain detailed customer interaction records
- Collaborate with team to improve service quality
- Meet performance metrics for satisfaction and response times
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Strong problem-solving abilities
- Flexible availability (including weekends/evenings)
- Positive attitude and team player mentality