Job Description
Join TechSolutions Inc., a leading tech innovator, as a Part-Time Customer Service Specialist in vibrant Fort Worth! We're seeking passionate individuals to deliver exceptional client experiences while working flexible hours. Enjoy a collaborative environment with competitive pay and growth opportunities in our state-of-the-art downtown facility.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and provide product guidance for our SaaS platform
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet monthly performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software and ticketing systems
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic technical knowledge of cloud-based applications