Job Description
Join Washington Tech Solutions' dynamic team in Seattle! We're seeking passionate individuals to deliver exceptional customer experiences across our innovative tech platforms. Whether you prefer full-time commitment or flexible part-time hours, we offer competitive compensation and growth opportunities in the heart of Washington's tech hub. Full-time benefits include: health insurance, 401(k) matching, and paid time off. Part-time benefits include: flexible scheduling and skill development programs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM systems to document interactions and track case progress
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities through needs-based product recommendations
- Participate in weekly team training sessions to enhance product knowledge
- Maintain accurate customer data in Salesforce and internal databases
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in SaaS or tech industry
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic HTML/CSS knowledge for troubleshooting technical inquiries
- Valid Washington state driver's license for occasional client meetings