Job Description
Join our dynamic team at Coastal Connect Solutions as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our clients in Virginia Beach. Enjoy flexible scheduling, competitive compensation, and a supportive work environment. Whether you're seeking part-time hours or a stepping stone to a full-time career, this role offers growth opportunities and competitive benefits. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and promote relevant products/services
- Maintain high customer satisfaction scores and performance metrics
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in retail, call center, or tech support
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible hours including evenings and weekends
- Proficient in Microsoft Office suite and basic troubleshooting
- Positive attitude with a customer-first mindset