Job Description
Join our dynamic team at Tampa Bay Solutions as a Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in the Tampa Bay area. This flexible role offers competitive pay, remote options, and growth opportunities for motivated professionals.
Enjoy a supportive work environment with modern amenities, comprehensive training, and performance-based bonuses. Perfect for students, parents, or career changers seeking work-life balance without compromising on impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Update and maintain CRM records with accurate customer information
- Collaborate with sales and support teams to enhance service quality
- Meet key performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and manage competing priorities
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Valid Florida driver's license (for occasional client visits)