Job Description
Join Memphis Innovations Group and transform your career! We're seeking passionate Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling options. Whether you prefer full-time stability or part-time flexibility, our competitive compensation ($18-$25/hr) and growth opportunities make Memphis the perfect place to thrive.
Why Join Us?
- Comprehensive benefits package
- Hybrid work arrangements
- Career advancement pathways
- Dynamic team culture
Responsibilities
- Handle customer inquiries via phone, email, and chat with 98% satisfaction rate
- Resolve billing and technical issues using CRM systems
- Collaborate with cross-functional teams on process improvements
- Maintain detailed customer interaction records
- Conduct outbound satisfaction surveys
- Train new team members on service protocols
- Identify upsell opportunities for premium services
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional verbal/written communication skills
- Ability to work in fast-paced environment
- High school diploma required; college preferred
- Flexible availability including weekends
- Memphis residency preferred
- Spanish bilingual a plus