Job Description
Join our dynamic team in Jacksonville, FL as a Customer Service Specialist! We're offering both full-time and flexible part-time opportunities for motivated individuals who thrive in customer-facing roles. Enjoy competitive pay, comprehensive benefits for full-time roles, and a supportive environment focused on growth. Whether you're seeking full-time stability or part-time flexibility, we have positions to match your lifestyle.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using problem-solving skills and empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics for response time and resolution quality
- Contribute to team training initiatives and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and in fast-paced environments
- Strong problem-solving and conflict resolution abilities