Job Description
Are you looking for a rewarding opportunity in the heart of the Central Valley? Fresno Connect Solutions is currently hiring a dedicated Part-Time Customer Service Representative. We pride ourselves on providing exceptional service to our community and are looking for individuals who share our passion for excellence.
In this role, you will act as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. If you are a self-starter looking for a flexible schedule and a supportive work environment, we want to hear from you.
Responsibilities
- Manage high-volume inbound calls and emails from customers with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently while adhering to company policies.
- Process orders, returns, and refunds accurately and in a timely manner.
- Maintain and update accurate customer records in our CRM database.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services based on customer needs.
- Stay up-to-date on product knowledge and company procedures.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and computer systems.
- Ability to work a flexible schedule, including evenings and weekends.
- A positive attitude and a genuine desire to help others succeed.