Job Description
Are you looking for a rewarding career that offers the flexibility of evening hours without sacrificing professional growth? Tampa Bay Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Tampa, FL.
We bridge the gap between our clients and their customers, providing top-tier support during the evening shift. Whether you are seeking a full-time career or a stable part-time role, this position offers a competitive salary, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible scheduling options for evening shifts.
- Health, dental, and vision insurance.
- Professional development and training programs.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience, empathy, and a solution-oriented mindset.
- Process orders, returns, and exchanges accurately in the CRM system.
- Document all customer interactions and maintain detailed records.
- Collaborate with the morning shift team to ensure seamless workflow continuity.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center operations is preferred.
- Must be available to work evenings (typically 4:00 PM - 12:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.