Job Description
Join TechCorp Solutions as a Customer Service Representative in Oklahoma City! We're seeking dynamic individuals to deliver exceptional support experiences for our growing client base. This flexible role offers both part-time and full-time opportunities with competitive pay, comprehensive training, and a collaborative work environment. Help shape our customer success story while advancing your career in a supportive, tech-driven setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and provide product support for SaaS platforms
- Document customer interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet performance metrics including response time, customer satisfaction (CSAT), and first-contact resolution
- Contribute to process improvements through feedback and innovative solution development
- Participate in ongoing training to stay updated on product features and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to troubleshoot technical issues and adapt to evolving product knowledge
- Strong problem-solving skills with attention to detail and accuracy
- Flexible availability including evenings and weekends (part-time roles)
- Positive attitude and commitment to exceeding customer expectations