Job Description
Join Houston Solutions Group, a dynamic leader in customer experience solutions! We're seeking passionate individuals to join our growing team in Houston, TX. Enjoy competitive pay, flexible scheduling options (including part-time opportunities), and a supportive work environment. Our commitment to employee development ensures you'll thrive while making a meaningful impact.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining brand standards
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office and CRM software
- Positive attitude with service-oriented mindset