Job Description
Join Ohio's premier customer service provider and unlock your potential! We're seeking dynamic individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits (for full-time roles), and flexible scheduling options. Our modern downtown Columbus campus offers free parking and a collaborative culture focused on growth. Whether you're starting your career or seeking a new challenge, this is your opportunity to thrive in Ohio's booming service sector. Part-time and full-time positions available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment transactions accurately
- Collaborate with team to resolve complex technical issues
- Maintain detailed records in Salesforce and CRM systems
- Proactively identify upsell opportunities for premium services
- Participate in monthly performance reviews and training
- Adhere to PCI compliance standards for all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (part-time roles)
- Ohio residency required (no remote positions)