Job Description
Join our dynamic team at Minneapolis Tech Solutions as a Part-Time Customer Service Representative. We're seeking enthusiastic individuals to deliver exceptional support while enjoying flexible scheduling. This role offers direct growth pathways to full-time positions with comprehensive benefits.
Our collaborative environment values work-life balance while providing competitive compensation. Ideal for students, career changers, and professionals seeking supplemental income. Training provided for industry-leading CRM systems.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Maintain accurate records in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet KPIs for response time and satisfaction scores
- Contribute to process improvement initiatives
- Support seasonal demand during peak hours
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite
- Exceptional written and verbal communication
- Ability to work independently and in teams
- Available evenings and weekends
- Valid Minnesota ID for onboarding