Job Description
Join TechHub Solutions' award-winning team in San Jose! We're seeking energetic professionals for weekend part-time and full-time roles in our dynamic customer service division. Enjoy competitive pay, flexible scheduling, and growth opportunities in Silicon Valley's thriving tech ecosystem. Perfect for students, career changers, or those seeking supplemental income with weekend availability. Full-time positions available for high performers after 90 days.
Why TechHub Solutions? • Industry-leading training • Comprehensive benefits for full-time roles • Career advancement pathways • Modern downtown San Jose location • Collaborative, inclusive culture
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Process orders, returns, and account modifications with precision
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed customer interaction records in CRM systems
- Identify upsell opportunities and contribute to revenue goals
- Adhere to company SLAs and compliance standards
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible weekends (Sat/Sun shifts)
- Strong problem-solving and conflict resolution abilities
- Basic technical aptitude for troubleshooting consumer electronics
- Spanish bilingualism preferred