Job Description
Join our award-winning team at Sunshine Solutions Inc. and make a difference in customers' lives every day! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling in Miami's vibrant business district. Full-time opportunities also available for high performers. Competitive benefits include paid training, advancement paths, and a supportive work culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and manage account updates efficiently
- Collaborate with team to improve service protocols
- Maintain accurate customer records in CRM systems
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions
- Meet monthly performance metrics
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Spanish fluency a plus
- Flexible availability including weekends