Job Description
Join TechHub Solutions Inc. as a Customer Service Associate and kickstart your career in the heart of Silicon Valley! We're seeking enthusiastic evening professionals to deliver exceptional support to our diverse clientele. Enjoy flexible evening shifts while gaining valuable experience in a dynamic tech environment. No prior experience required – we provide comprehensive training!
Perfect for students, career-changers, or anyone seeking supplemental income. Our San Jose headquarters offers a modern workspace, competitive pay, and opportunities for advancement. Be part of a team that values growth and customer satisfaction above all.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours
- Resolve technical issues and troubleshoot product concerns
- Process orders and update customer information in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Document interactions and maintain accurate records
- Identify upsell opportunities and promote new features
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal communication skills in English
- Basic computer proficiency with MS Office
- Ability to work independently during evening shifts
- Positive attitude and customer-first mindset
- Reliable transportation to San Jose location
- No experience required – training provided
- Flexible availability between 4 PM - 11 PM