Job Description
Join Oakland Connect Services, a community-focused leader in customer solutions, and make an impact in the vibrant Bay Area! We're seeking passionate Customer Experience Specialists to deliver exceptional service while supporting our diverse clientele. Whether you're seeking full-time career growth or flexible part-time opportunities, we offer competitive compensation, comprehensive benefits, and a supportive environment where your contributions matter.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining service quality standards
- Collaborate with cross-functional teams to improve customer experience
- Document interactions and maintain accurate client records
- Identify opportunities for process improvements
- Support community outreach initiatives when applicable
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Valid California driver's license (for occasional off-site duties)