Job Description
Are you looking for a rewarding career in Portland, OR that offers the unique flexibility of evening shifts? Nexus Digital is seeking a dedicated Customer Experience Specialist to join our growing team. We pride ourselves on providing top-tier support to our clients, and we are looking for individuals who thrive in a dynamic, remote-friendly environment. This role is perfect for those seeking full-time stability with the convenience of working after standard business hours.
As a key member of our support team, you will bridge the gap between our clients and our services, ensuring every interaction is positive and efficient. We offer a comprehensive benefits package, including health insurance, paid time off, and a generous employee referral bonus.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening hours (4:00 PM - 12:00 AM EST).
- Resolve customer inquiries and technical issues with a focus on empathy and speed.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Maintain a high level of product knowledge to assist clients effectively.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service experience is required, preferably in a call center or tech support environment.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Basic computer proficiency and familiarity with CRM software.
- Strong problem-solving skills and a patient, friendly demeanor.