Job Description
Join Detroit's leading tech innovator as a Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service while growing with our dynamic team. Enjoy flexible scheduling, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Perfect for both entry-level professionals and those seeking part-time/full-time flexibility in the heart of Detroit's revitalized downtown.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Contribute to process improvement initiatives
- Maintain deep product knowledge across service offerings
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM software and ticketing systems
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational skills
- Basic technical troubleshooting knowledge
- Valid Michigan driver's license (for occasional client visits)