Job Description
Join our dynamic team at NexCare Solutions as a Part-Time Customer Service Specialist in Columbus, OH. We're seeking a passionate individual to deliver exceptional support experiences while growing professionally in a collaborative environment. Enjoy flexible scheduling, competitive pay, and opportunities for advancement. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex technical and billing issues using CRM systems
- Process orders, returns, and service requests accurately
- Document interactions in Salesforce with detailed notes
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends
- Positive attitude and teamwork orientation