Job Description
Join our award-winning team as a Customer Service Representative in Dallas! We're seeking dynamic professionals to deliver exceptional support while enjoying flexible scheduling. Full-time conversion opportunities available for top performers.
Why Dallas Innovations?
- Industry-leading training program
- Modern downtown workspace with free parking
- Health benefits for 30+ hour/week roles
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process transactions and troubleshoot technical issues
- Maintain detailed customer interaction records
- Collaborate with sales and support teams
- Adhere to service level agreements
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient with CRM software
- Strong conflict resolution skills
- Available evenings/weekends
- Typing speed: 40+ WPM
- Bilingual (English/Spanish) preferred