Job Description
Join our award-winning team in Charlotte and transform customer interactions into memorable experiences! Innovate Solutions Group is seeking passionate Customer Experience Specialists to drive satisfaction and loyalty for our Fortune 500 clients. We offer flexible scheduling options including part-time and full-time roles with competitive benefits, professional development opportunities, and a dynamic work environment in Uptown Charlotte.
Our ideal candidates thrive in fast-paced settings and possess exceptional communication skills. Enjoy comprehensive training, career advancement pathways, and a supportive culture that values work-life balance. We provide health benefits, retirement plans, and performance bonuses for full-time team members.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex issues with empathy and efficiency while maintaining SLA standards
- Document interactions and provide actionable insights to improve service quality
- Collaborate with cross-functional teams to enhance customer journeys
- Participate in ongoing training to maintain product knowledge expertise
- Identify upsell opportunities that align with customer needs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening