Job Description
Join Chicago's leading customer experience innovator! Urban Dynamics Inc. is seeking passionate Customer Experience Specialists to deliver exceptional service through both full-time and part-time roles. Whether you're a recent graduate or seasoned professional, our flexible Chicago-based opportunities offer competitive compensation, comprehensive benefits, and growth potential in a dynamic environment.
We're hiring for our downtown headquarters where you'll become part of a diverse team committed to transforming how businesses engage with customers. Enjoy modern amenities, collaborative workspaces, and a culture that values work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using problem-solving frameworks and CRM tools
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities based on customer needs analysis
- Participate in monthly service improvement initiatives
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including evenings/weekends
- Basic data analysis and reporting capabilities
- Experience with bilingual customer support (Spanish/English) a plus