Job Description
Join Albuquerque Community Services as a Part-Time Customer Service Specialist and become an essential part of our award-winning support team! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our growing organization. Enjoy a dynamic work environment where your contributions directly impact customer satisfaction and community success.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Process transactions, applications, and account modifications accurately
- Maintain detailed customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings and weekends
- Bilingual (English/Spanish) highly desirable