Job Description
Join Tampa Bay Solutions as a Part-Time Customer Service Associate and launch your career in a dynamic, supportive environment! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences while developing valuable skills. Enjoy flexible scheduling, comprehensive training, and opportunities for growth in one of Tampa's most innovative companies.
Our team thrives on collaboration and customer satisfaction, offering a welcoming atmosphere where your contributions make a real impact. If you're ready to build a professional foundation with a company that invests in its people, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product/service concerns efficiently
- Update customer records accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Tampa location
- Availability to work evenings and weekends (20-25 hours/week)