Job Description
Join Atlanta's premier tech innovator as a Part-Time Customer Service Specialist and become the face of our growing brand! We're seeking dynamic individuals who thrive in fast-paced environments to deliver exceptional client experiences. This flexible role (20-30 hours/week) offers the perfect blend of work-life balance while developing valuable career skills. Our Atlanta team enjoys collaborative workspaces, competitive compensation, and opportunities for full-time advancement for top performers. If you're passionate about problem-solving and want to make a tangible impact in the heart of Georgia's tech scene, apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with exceptional resolution rates
- Masterfully troubleshoot technical issues while maintaining a calm, empathetic demeanor
- Document all interactions in Salesforce with 99% accuracy for compliance tracking
- Collaborate with cross-functional teams to resolve complex escalations within SLAs
- Proactively identify process improvements and share actionable insights with leadership
- Contribute to knowledge base documentation to enhance team efficiency
- Maintain 95% customer satisfaction score through personalized solutions
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in CRM platforms (Salesforce experience highly valued)
- Exceptional written and verbal communication skills
- Ability to multitask effectively in fast-paced settings
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends (15-20 hours/week minimum)
- High school diploma required; associate's degree preferred