Job Description
Join Miami's premier customer service team and transform how people experience local businesses! We're seeking passionate individuals to deliver exceptional support while enjoying Miami's vibrant culture. Flexible schedules available for both part-time and full-time roles with competitive benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with sales team to upsell premium services
- Participate in weekly training to enhance product knowledge
- Maintain 95%+ customer satisfaction score
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Fluent in English and Spanish (bilingual required)
- Proficient with CRM software and MS Office Suite
- Exceptional active listening and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- Valid Florida driver's license (for occasional off-site events)