Job Description
Join Atlanta's leading customer experience innovator! We're seeking dynamic Customer Experience Specialists to elevate our client interactions. This hybrid role blends remote flexibility with our vibrant downtown Atlanta hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a company named Georgia's Top Workplace for three consecutive years.
Our team thrives on innovation and collaboration, offering both full-time and part-time schedules to match your lifestyle. Whether you're a recent graduate or seasoned professional, we provide industry-leading training and career advancement pathways.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Analyze customer feedback to identify process improvement opportunities
- Maintain 95% customer satisfaction score across all interactions
- Participate in weekly team training and development sessions
Qualifications
- High school diploma or equivalent required; bachelor's preferred
- 1+ years customer service experience in fast-paced environment
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in dynamic settings
- Strong attention to detail and organizational abilities
- Flexibility to work occasional evenings and weekends
- Authorized to work in the United States